Refund policy

Return & Refund Policy

At ZOUQ, your satisfaction is our priority. We are committed to providing premium quality products, and if something isn’t right, we’re here to help.

1. Easy Returns

- You can request a return within 7 days of delivery.
- The item must be unused, undamaged, and in its original packaging.

2. Non-Returnable Items

- Customized or personalized products.
- Items damaged due to misuse or mishandling.

3. Hassle-Free Refunds

- Once we receive and inspect the returned item, your refund will be processed.
- Refunds are issued to your original payment method or as store credit within 5–7 business days.

4. Need Help? We’re Here for You

- Email: zouq451@gmail.com
- WhatsApp: 03475769503

Our team is always ready to assist you and ensure a smooth shopping experience.

Thank you for trusting ZOUQ.